Cable Urges 180-Day Handset Unlocking Window
Fraud isn't a valid reason to reject an FCC proposal requiring that all mobile wireless providers unlock handsets, as there are ways to reduce fraud risk, according to the cable industry. In a docket 24-186 filing Monday, it urged a…
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180-day period after a provider initiates service before unlocking is required, instead of the FCC's proposed 60 days. It said the shorter span often isn't enough time for a customer to identify fraud, such as through an unauthorized credit card charge, and get the issue resolved before the handset gets unlocked. It said the agency also should make clear a provider has the ability to decline an unlocking request if it has a good-faith belief the handset is subject to fraud. Cable representatives want a transition period of at least six months before unlocking rules take effect, letting providers update their internal procedures. The filing recapped meetings NCTA, Comcast, Charter and Cox Communications conducted with the offices of FCC Chairwoman Jessica Rosenworcel, Commissioners Brendan Carr, Geoffrey Starks and Nathan Simington and with Office of Engineering and Technology and Wireless Bureau staff.