988 Calls Too Often End in Emergency Intervention: Advocacy Group
The 988 Suicide and Crisis Lifeline has created a channel for people in crisis to get "potentially unwanted" responses "such as non-consensual emergency interventions, police involvement, forced hospitalization [and] privacy violations" that can cause harm or discourage them from reaching…
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out for help, according to Trans Lifeline. In a report Thursday, the transgender community hotline operator said 988's report that fewer than 2% of calls to the Lifeline result in emergency interventions appears to be "a significant underestimation." It said help-seekers can have significantly different experiences depending on which Lifeline crisis center they reach because of the "disjointed police landscape of crisis hotlines in the United States." It criticized the Lifeline for lack of transparency concerning how many calls result in emergency interventions or what factors prompt emergency intervention. "Though emergency interventions are not the outcome of all hotline calls, the frequency of the practice, the lack of transparency surrounding it, and the harms reported by people and communities who have experienced non-consensual interventions demand greater attention," Trans Lifeline said. Vibrant Emotional Health, the 988 Lifeline administrator, didn't comment.