New America's OTI Raises Concerns About Consumer Broadband Labels
New America's Open Technology Institute is raising concerns about the FCC's broadband consumer labels (see 2404100076). In a meeting with Consumer and Governmental Affairs Bureau staff, OTI asked the FCC to issue best practices for formatting and clarify that ISPs…
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"should not block automated collection and access of CSV files by means other than human directed web browser actions," according to an ex parte filing Tuesday in docket 22-2. The group also found instances of "label implementation that either undermined the purpose of the rule or raised other concerns." OTI said some labels couldn't be accessed without providing a service address. One provider's plan directed a user to a "pop-up with a large block of 'fine print' rather than the label" on its website, OTI said. It also noted some consumers shopping for services in person "may not be aware" they can ask for a broadband consumer label to compare plans.