CBP Conducting ACE "Customer" and Border Motor Carrier Satisfaction Surveys thru Oct 19
U.S. Customs and Border Protection has issued CSMS #11-000232 to announce that the 2011 ACE Customer Satisfaction Survey is now available and voluntary feedback is requested from the Trade community. ACE portal users can access the survey here.
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Responses are anonymous. The survey should take approximately 5-10 minutes to complete -- depending upon the level of detail in your comments. The survey will be available through Wednesday, October 19, 2011.
Similar Survey in Spanish of Border Motor Carriers
CBP has issued a similar message in Spanish regarding a Customer Satisfaction Survey of Motor Carriers, for those employed by a transport company that crosses the U.S./Mexico border with an ACE account. Spanish language CSMS # 11-000238 available here.
For assistance with either survey, contact FoundationBusinessOutcomes@cbp.dhs.gov.